This is a proctored certification assessment covering everything from this week's training — scope, branding and call flow, systems and documentation, and troubleshooting logic — followed by a short mock call section.
You have 35 minutes to complete the entire assessment, including the mock call section. A countdown timer will be visible throughout.
If time runs out, the assessment will submit automatically with whatever has been answered so far.
Each attempt uses a randomized set of questions in a randomized order.
Do not switch tabs, minimize this window, or open another application during the test. Doing so twice will trigger a warning; a third time will lock your test.
Once locked, you'll need to contact your trainer to reset your attempt.
Answer to the best of your ability — this reflects what was covered this week.
Assessment Submitted
Your responses have been recorded successfully.
Your score is not shown here. Your trainer will review your results and share your outcome and any feedback with you directly.